Privacy Policy

01About this policy

EMPRESAS USA SOLUTIONS LLC, referred to in this policy as Empresas USA Solutions (“we,” “us,” or “our”), operates empresasusasolutions.com from Fort Lauderdale, Florida. This policy describes our handling of personal information through our website, contact forms, appointment requests, and related communications about notary services, business formation, and personal and business lending assistance.

02Information we collect

Contact details and communications

When you contact us through our website, we collect your first and last name, email address, subject, and message. We also receive information you choose to include in your correspondence, such as a telephone number, business name, preferred language, or description of the assistance you need.

When you book a consultation, we receive the information you submit through the scheduling service, which may include contact details, the appointment time, and information about your request. If you communicate with us by email, telephone, or an optional messaging service, we receive information associated with that communication.

We do not send newsletters or promotional email campaigns at launch. Necessary replies to inquiries and communications about requested services are separate from promotional email campaigns.

Please use our general contact form for initial inquiries. Do not include Social Security numbers, payment-card details, bank-account numbers, identity-document images, passwords, or other sensitive records. If documents are needed, contact us first so we can explain the appropriate submission process. At launch, service documents are collected by email. A client portal is planned but is not yet available; we will explain any new submission method before asking you to use it. Website HTTPS protects the website connection and does not establish end-to-end encryption for email or its attachments.

Lending assistance

We work directly with our lenders and with 300 banks across the United States to assist clients with personal and business financing.

For lending applications, we collect the information and supporting documents needed for the application and send them to the lender handling the request. Depending on the application, these materials may include contact and identifying information, personal or business financial information, and supporting records requested by the lender. The lender processes the information under its own privacy notice and application requirements.

Notary service records

For in-person notarizations, we retain copies of identification and signed documents and maintain a notarial journal as part of our recordkeeping practice. These records are kept in paper files and securely in the cloud. Staff access is limited to what is necessary for their work. We retain service records as needed to complete the service and for any separate applicable recordkeeping obligations; authorized staff review records for deletion when they are no longer needed.

Remote online notarization

If you use our remote online notarization services through Notary Hub, information processed may include contact and account details, identity-verification information, identification images, documents submitted for notarization, electronic signatures, notarial journal entries, and audio/video recordings of the session. Notary Hub and its verification providers may process information to verify your identity. We use the relevant information to conduct and document the notarization and meet applicable recordkeeping obligations.

Session information is processed and stored through Notary Hub and its service providers under their applicable terms and privacy policy. Notarial records are retained under applicable legal requirements. Records subject to mandatory retention may not be eligible for deletion upon request or immediately after the service is completed.

Business formation and EIN applications

For LLC formation, we collect the information and documents needed for the services you request, including administrative preparation and submission of client-authorized formation filings and requested Employer Identification Number (EIN) applications. You or your independently retained attorney choose the entity structure and provide any operating-agreement terms. We do not select legal structures or draft or customize operating-agreement provisions at launch. Information requirements vary by state, entity and service. Depending on the service, this may include business and contact details, addresses, ownership or management information, registered-agent information, signatures, and responsible-party information required for an EIN application. For EIN applications, we collect the responsible party’s Social Security number (SSN) or Individual Taxpayer Identification Number (ITIN) when needed. At launch, we collect the necessary service information and documents by email.

We file formation documents directly with the relevant state agencies and submit requested EIN applications to the Internal Revenue Service (IRS). EINs are federal tax identifiers, rather than identifiers issued by Florida or another state. Information included in state filings may become publicly available under the agency's public-record rules. Any client or attorney-provided operating agreement handled within the permitted administrative service is distinct from the formation filing; information in a client file is not automatically a public filing. Such agreements are shared only with the client unless the client authorizes another recipient. Public-filing contents vary by state and filing; we submit the information needed for the requested filing.

The timing of these processes depends entirely on the government agencies involved.

03Website activity and cookies

Cookies are small files stored on your device. Our website uses cookies and similar technologies to support site functionality, security, preferences, and measurement. Our hosting, security, and analytics providers may process technical information such as your IP address, browser and device information, pages requested, referring pages, and the time of a visit.

Our contact forms use an automated spam-prevention and bot-detection service. Website analytics and activity logs help measure site visits and browsing activity. Our homepage uses an embedded customer-review service that retrieves public reviews and may load reviewer images from an external review platform. We also use an external web-font service to display our typography. These features involve requests from your browser to the relevant providers, which process information under their applicable privacy notices.

You can accept or decline optional cookies through our cookie banner and reopen your choices using the “Cookies / Preferences” button. Optional analytics cookies are used only after you accept analytics cookies. Preference cookies remember your analytics and marketing choices. Necessary cookies support website functionality, security, and access.

The website's built-in cookie controls do not necessarily block every request made by a custom feature or external provider. For example, loading the review feed and external font resources involves browser requests to those providers. Declining optional analytics cookies does not mean that no technical information is processed to operate the website or its features.

Your browser may let you block or remove cookies. Blocking some technologies may affect website features. Browser cookie settings do not necessarily control information already collected or every form of tracking.

04How we use your information

We use personal information as needed to:

• Respond to inquiries, arrange consultations, and communicate about requested services.
• Prepare and submit client-authorized business-formation filings and requested EIN applications.
• Verify identity, conduct and document notarizations, maintain notary and other service records, and address applicable legal or regulatory obligations.
• Collect and send lending application information and supporting documents to lenders, track lending transactions, and administer commissions using the lender notifications described above.
• Prepare invoices, receive and reconcile payments through billing and payment-service providers, and send documents for electronic signature through document-signature providers.
• Operate and protect the website, detect spam and misuse, and measure website usage subject to the cookie choices described above.

We do not currently send newsletters or promotional email campaigns. Replies to inquiries, appointment messages, invoices, and communications needed to perform a requested service are separate from promotional campaigns.

05When we share information

Our website and communications providers include hosting and contact-form services, appointment scheduling, email, spam prevention and bot detection, optional messaging services, embedded customer-review services, and web-font services. They may process information to deliver these features. Our language switch links directly to the English and Spanish pages. Loading an embedded feature can involve provider processing even if you do not submit a form.

For remote online notarization, Notary Hub and its service providers process the identity-verification, document, journal, and session information described above.

We use billing and payment-service providers to send invoices and receive client payments, including card payments. These providers and their payment-processing partners handle information needed for billing and payment. We use electronic-signature providers to send clients documents for signature; this involves the recipient's contact information, document contents, and signature-related information. We also use email and cloud-storage providers for communications and client records. These providers process information to deliver their services under applicable terms and privacy notices.

Contact-form notifications are routed to contact@empresasusasolutions.com. A notification destination does not by itself describe every place our hosting or email providers store a copy.

For lending applications, we share the application information and supporting documents we collect with the lender handling the request. For LLC formation and requested EIN applications, we submit the necessary filing information directly to the relevant government agencies. We may also share records with a recipient you authorize. At launch, no other outside contractors, accountants, attorneys or businesses receive client records as part of our ordinary service process, apart from the providers and recipients described in this notice.

We may disclose information where legally required or reasonably necessary to respond to lawful requests, protect rights, address fraud, or resolve disputes, subject to applicable restrictions.

At launch, we do not sell or rent client information, provide it to other businesses for their own marketing, or use targeted-advertising pixels. The service-provider processing, government filings, authorized disclosures and lender notifications described above are separate from these marketing practices.

06How we retain and protect information

How long we keep information

We retain contact inquiries and LLC client files for as long as needed for the purposes for which they were collected and applicable recordkeeping needs. We review client records for deletion after the client's service is completed. A review does not necessarily result in immediate deletion: records may need to be retained for applicable legal or accounting obligations, ongoing matters, or disputes. Authorized staff review records, including inquiries that do not become client engagements, to determine when they can be deleted. Records that no longer need to be retained are securely deleted or disposed of, as appropriate for their format. Provider systems, trash and backup copies may follow separate deletion and recovery cycles; deletion from an active client file does not necessarily remove every provider-held copy immediately. Where a particular notarial record is subject to a legal retention requirement, that requirement takes precedence over ordinary service-completion deletion review.

Security and access

The website uses HTTPS to encrypt information in transit between your browser and the website. We use cloud-storage services to store client records and limit staff access to what is needed for their work. No transmission or storage method can guarantee complete security. Some service records are also maintained in paper files. Records retained in our working systems are kept only while needed for service and applicable recordkeeping purposes. Authorized staff review records for deletion. Website HTTPS does not establish equivalent protection for every downstream email, device, paper file or backup.

07Your choices and control of your information

You can contact us at info@empresasusasolutions.com to ask about our handling of your information or request a correction or deletion. Depending on the laws that apply to you and our activities, you may have additional rights to access, obtain a copy of, correct, delete, or limit certain uses of personal information.

We may need to verify a requester's identity and may be required or permitted to retain certain records. We review requests according to applicable law and the nature of the records involved. Authorized staff review records for deletion. If we cannot fulfill a request in full, we will explain the applicable limitations. You may contact us again if you have questions about our response. Where applicable, you may also have the right to contact the relevant privacy regulator.

We do not currently send promotional email campaigns. If our practices change, we will update this notice and provide the appropriate sign-up and unsubscribe options before launching those communications.

08Third-party links and international processing

Our website contains links to external services. When you follow an outside link, book through an external scheduling provider, or choose to use an optional messaging service, that provider handles information under its own privacy notice. Review the notice presented by that service before submitting information. Hosting, review-display, payment, cloud-storage, email, web-font, spam-prevention, and electronic-signature providers also handle information as described in this policy. This policy describes our practices and does not replace those providers' notices. The remote online notarization provider's privacy notice is linked in the relevant service section above.

We are based in the United States and serve clients located inside and outside the United States. Information you send us may be processed in the United States and in locations where our providers operate. The privacy protections and legal requirements in those locations may differ from those in your country. Your use of the website does not waive any privacy rights that apply to you.

09Age eligibility

Our services are intended for individuals age 18 or older. If you believe a person under 18 has submitted personal information through this website, please contact support@empresasusasolutions.com so we can review the information and take appropriate action, including deletion where appropriate. An adult may provide documents that contain information about another person, including a minor, where relevant to a requested service. We handle that information for the requested service and applicable recordkeeping purposes, rather than treating the person described in a document as a subscriber or marketing contact.

10Changes to this policy and how to contact us

We may update this policy to reflect changes to our services, information practices, or applicable requirements. The published policy will show its effective or last-updated date. Where applicable law requires an additional notice or choice for a material change, we will follow that requirement.

For privacy questions, contact EMPRESAS USA SOLUTIONS LLC at info@empresasusasolutions.com or (305) 684-9979.